Responsible Gaming at 111k — Your Safety Comes First
Gambling at 111k should always be an enjoyable, controlled experience. This page explains the practical tools, limits, and support resources available to every player in Bangladesh — because a safe player is a happy player.
Gambling Is Entertainment, Not a Financial Strategy
At 111k, we believe that betting on cricket, playing slots, and exploring live casino games should be a fun leisure activity — not a way to generate income or to escape from personal difficulties. We are committed to providing a gambling environment that is fair, transparent, and built around the long-term wellbeing of every player across Bangladesh.
Our responsible gaming programme gives you direct, no-cost access to practical controls over your account — from daily deposit limits to full self-exclusion. These tools are built into the 111k platform and can be activated at any time, immediately, without requiring approval from 111k staff.
Remember: Every bet placed at 111k carries a risk of financial loss. Never gamble with money you cannot afford to lose, and never chase losses by increasing your stakes in an attempt to recover previous losses. The house edge means that, over time, the expected outcome of gambling is a net loss.
Practical Tools to Keep You in Control
Every 111k player in Bangladesh has instant, free access to these account management tools. Use them proactively — you do not need to be in crisis to benefit from setting limits on your play.
Deposit Limits
Set a maximum amount you are permitted to deposit into your 111k account within a chosen period — daily, weekly, or monthly. Once a limit is active, the platform will automatically block any deposit that would exceed it. Limits take effect immediately when lowered and after a 24-hour cooling-off period when raised, giving you time to reconsider an increase.
Loss Limits
Define the maximum net loss you are willing to accept across daily, weekly, or monthly periods. When your losses reach the set threshold within a given period, 111k will prevent further play until the period resets. This is one of the most effective tools for preventing a single bad session from escalating into a financially damaging event.
Session Time Limits
Set a maximum session duration so that 111k automatically reminds you — or logs you out — once your gambling session reaches a certain length. Time awareness is a powerful tool: it is easy to lose track of how long you have been playing, particularly during live casino tables or in-play cricket betting markets. Session alerts keep you grounded.
Time-Out Feature
Need a short break without committing to full self-exclusion? The 111k time-out feature lets you temporarily suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The feature activates instantly and cannot be reversed until the chosen period has fully elapsed.
Self-Exclusion
Self-exclusion is a formal, longer-term suspension of your 111k account for a minimum period of 6 months, with options extending to 1 year, 2 years, 5 years, or permanent exclusion. Once activated, the account is closed and all marketing communications are permanently stopped. To reinstate an account after self-exclusion, players must pass a mandatory review process, which includes a cooling-off period and identity checks.
Bet / Stake Limits
Restrict the maximum stake you are permitted to place on a single bet or spin. This is particularly useful for slots and live casino games, where the temptation to escalate bet sizes during a losing streak can quickly compound losses. Stake limits apply across all game categories on the 111k platform and take effect immediately when set or reduced.
Activity Statements
Access a full, itemised history of your betting activity, deposits, withdrawals, and session durations at any time through your account dashboard. Regular review of your activity statement is one of the simplest habits a responsible player can develop — seeing your actual spending in black and white is often more impactful than any estimate you might hold in your head.
Opt-Out of Promotions
You can unsubscribe from all 111k promotional communications — including bonus offers, free bet alerts, and seasonal promotion emails — at any time from your account settings or by contacting our support team. Players who have activated a time-out or self-exclusion are automatically removed from all marketing lists with immediate effect, with no action required on your part.
How 111k Builds Responsible Gaming Into Everything
Responsible gaming is not a separate policy document at 111k — it is built into the architecture of how we operate every day.
Strict 21+ Age Verification
111k enforces a minimum age of 21 years for all players. Age verification is conducted during the account registration and KYC process. Any account found to be held by a person under 21 is closed immediately, all funds are returned to the originating payment method, and the matter is escalated to our compliance team. We use document verification combined with database checks to ensure the integrity of this process.
Proactive Player Monitoring
Our platform uses automated behavioural monitoring to identify patterns that may indicate problem gambling — such as sudden increases in bet size, repeated failed withdrawal attempts following a big loss, or sessions that extend significantly beyond normal duration. When these patterns are detected, our responsible gaming team reaches out proactively to check in with the player and offer support resources before the situation escalates.
24/7 Dedicated Support
111k's support team is available around the clock, every day of the year — including during Eid, Pohela Boishakh, and national public holidays in Bangladesh. If you are experiencing difficulties with your gambling behaviour, you can reach our responsible gaming specialists via live chat on the platform or by emailing [email protected]. All responsible gaming conversations are handled with complete confidentiality and without judgement.
No Predatory Bonus Targeting
111k does not target players who have shown signs of problem gambling with special bonus offers designed to encourage continued play. Our marketing team is instructed not to send promotional communications to players who have recently activated deposit limits, time-outs, or self-exclusions, and not to target players whose behavioural data suggests they may be gambling beyond their means. Responsible gaming protections override all commercial considerations.
Family and Third-Party Requests
If a family member, friend, or carer is concerned about a person's gambling behaviour on 111k, they may contact our support team at [email protected] to raise a concern. While 111k cannot share account details with third parties due to privacy obligations, we can receive a concern report and take internal action — including placing a temporary hold on the account — while we investigate. Family-initiated concerns are treated with the same urgency as player-initiated requests.
Transparent Odds and RTP
111k is committed to displaying accurate Return to Player (RTP) percentages for all slot games and to presenting sports betting odds in a clear, straightforward format. We never misrepresent the probability of winning, and we do not use countdown timers, artificial scarcity messaging, or other dark patterns designed to rush players into placing bets they have not had time to consider. Informed players make better decisions.
Take a Moment to Check In With Yourself
Answer the following questions honestly. If you find yourself answering "yes" to several of them, it may be time to speak with a support professional or activate one of the account controls available on 111k.
Have you ever spent more time or money gambling than you intended to at the start of a session?
Have you ever felt the need to gamble with increasingly larger amounts of money in order to feel the same level of excitement?
Have you made repeated attempts to cut back or stop gambling, but found yourself unable to follow through?
Do you gamble as a way of dealing with stress, loneliness, depression, or anxiety — using it as an escape from problems in your daily life?
Have you ever borrowed money, sold possessions, or used savings intended for essential expenses (rent, food, school fees) to fund gambling?
Have you hidden the extent of your gambling activity from your family, friends, or employer?
Have you ever felt restless, irritable, or deeply uncomfortable when attempting to reduce or stop gambling?
After losing money, do you feel a strong urge to return immediately and bet again in order to try to win it back?
If you answered yes to two or more of these questions, we strongly encourage you to contact our responsible gaming team at [email protected], activate a deposit limit or time-out through your account settings, or reach out to a professional counselling service. Taking action early — before gambling becomes a serious problem — is always the right decision. There is no shame in asking for help.
You Are Never Alone — Help Is Available
Whether you want to talk to the 111k team directly or prefer to speak with an independent counselling service, support is available around the clock. All conversations are confidential.
111k Support Team
Our responsible gaming specialists are available 24 hours a day, 7 days a week, 365 days a year — including all Bangladeshi public holidays.
[email protected]Live chat available on the 111k platform at all times. Ask for the Responsible Gaming team when you connect.
National Mental Health Helpline
Bangladesh's National Mental Health Programme provides counselling and referral services for individuals experiencing psychological distress, including gambling-related difficulties.
Kaan Pete Roi: 01779-554391Available for emotional support and mental health guidance across Bangladesh.
Talk to a Counsellor
Professional counselling services are available through hospitals and mental health clinics in Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities across Bangladesh.
Speak to your GP or local clinicA referral to a gambling counsellor can typically be arranged through your primary care physician or community health centre.
Self-Exclusion Request
If you wish to self-exclude from 111k immediately, email our support team with the subject line "Self-Exclusion Request". Your account will be suspended within one hour of a verified request, day or night.
[email protected]Include your registered username and the exclusion duration you prefer in the email body. No further explanation is required.
21+ Only — Protecting Young People in Bangladesh
111k maintains a strict minimum age of 21 years for all players. This is not simply a regulatory requirement — it reflects our genuine commitment to protecting young people in Bangladesh from the potential harms associated with gambling before they are emotionally and financially equipped to manage the risks involved.
All new player accounts undergo identity and age verification as part of the KYC process. Players are required to submit a valid government-issued ID — such as a National Identity Card (NID) or passport — confirming that they are 21 years of age or older before any deposit or withdrawal can be processed.
If a player is found to be under the age of 21 at any point during their time on the platform, their account will be closed immediately, all deposits will be returned, and the case will be reviewed by our compliance team. No winnings will be paid out in cases of underage play.
For Parents and Guardians: If you believe a person under the age of 21 has registered an account on 111k, please contact us immediately at [email protected]. We will act on verified reports within one hour. We also recommend using parental control and internet filtering software to prevent minors from accessing online gambling platforms.
No Accounts Under 21
Strict age gate during registration prevents underage account creation at the point of sign-up.
ID Verification Required
NID or passport verification is mandatory before deposits or withdrawals are processed.
Parental Controls Advised
We encourage all households to use internet filtering tools to prevent minors from accessing gambling sites.
Full Deposit Refund
Any deposits made to an underage account are returned in full to the originating payment method.
Play Responsibly — Enjoy 111k at Its Best
Armed with the tools and knowledge to stay in control, you are ready to enjoy everything 111k has to offer — from live cricket betting on BPL and T20 events to 500+ slots and live casino tables, all with instant bKash and Nagad deposits in BDT.