111k Frequently Asked Questions

111k requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. Upload clear photos of the front and back of your chosen document through the verification section of your account dashboard. KYC is mandatory before any withdrawal is processed and is typically reviewed within 24 hours.

The minimum age to register and play on 111k is 21 years old. This applies to all players in Bangladesh without exception. Age is verified during the KYC process using your National Identity Card or passport. Any account found to belong to a person under 21 will be closed immediately and all deposits returned. 111k takes underage gambling seriously and enforces this policy at every stage of the account lifecycle.

You can reset your 111k password in seconds from the login page. Click the "Forgot Password" link, enter the email address or mobile number registered to your account, and follow the reset instructions sent to you. If you do not receive the reset message within five minutes, check your spam folder or contact 111k support via live chat at [email protected] for immediate assistance.

No — each player is permitted exactly one account on 111k. Operating multiple accounts is a breach of the Terms and Conditions and may result in all accounts being permanently suspended and any associated balances forfeited. If you believe a duplicate account has been created under your name or mobile number without your consent, contact 111k support immediately so the issue can be investigated and resolved.

To close your 111k account permanently, contact the support team at [email protected] with the subject line "Account Closure Request". Include your registered username and mobile number. Any remaining balance will be withdrawn to your last verified payment method before the account is closed. If you are closing the account due to concerns about your gambling behaviour, consider activating self-exclusion instead — it provides the same protection with a formal review process.

Yes — 111k accepts deposits via Nagad and Rocket in addition to bKash. All three mobile money methods are processed instantly and credited to your 111k balance in BDT (Bangladeshi Taka) with no conversion required. To deposit, go to the cashier section, select your preferred mobile money provider, enter the amount, and follow the on-screen instructions. Minimum deposit amounts apply — check the current limits in your account cashier.

The minimum deposit on 111k is ৳200 for mobile money methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank, the minimum deposit is ৳500. These thresholds are designed to accommodate players across all budget ranges in Bangladesh. Maximum single-transaction deposit limits vary by payment method — refer to the cashier section of your 111k account for the current applicable limits.

The minimum withdrawal on 111k is ৳500 for all supported payment methods. Withdrawals are processed back to the same payment method used for the most recent deposit — for example, if you deposited via bKash, your withdrawal will be sent to your registered bKash number. You must complete KYC verification before any withdrawal is approved. Players who have met the verification requirements typically receive withdrawals within one to four hours for mobile money and up to two business days for bank transfers.

111k does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile money provider (bKash, Nagad, or Rocket) or bank may apply their own transaction charges as per their standard tariff. 111k has no control over these third-party charges. To avoid surprises, check your provider's current fee schedule before initiating a transfer. All amounts credited to your 111k account are the net amount received after any provider fees.

111k offers 500+ slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, Spribe, and others. Popular titles include crash games, classic three-reel slots, video slots with bonus rounds, and progressive jackpot games. All slots on 111k are certified for fair play — each game uses a Random Number Generator (RNG) that is independently tested to ensure outcomes are genuinely random and cannot be influenced by the platform or the player.

Yes — 111k is fully optimised for mobile play on both Android and iOS devices. The entire platform, including cricket betting, slots, and live casino tables, runs in your mobile browser without requiring a separate app download. The responsive design adapts to any screen size, and mobile deposits via bKash and Nagad are native to the mobile experience. For the best performance, use Chrome or Safari on a stable 4G or Wi-Fi connection.

RTP varies by individual slot title on 111k, but most games from top-tier providers range between 94% and 97%. The RTP percentage is displayed in the information or help section of each individual slot game. A higher RTP means the game returns more to players over a large number of spins in aggregate — but it does not guarantee any outcome on a single session, since all results are determined by a certified RNG.

111k's live casino section streams real-time table games — including roulette, blackjack, baccarat, and game shows — hosted by professional dealers in a studio environment. Games are powered by providers such as Evolution Gaming and Ezugi. You place bets through the on-screen interface and the dealer resolves the round in real time in front of you. Live casino games require a stable internet connection and are available around the clock, with BDT stakes supported throughout.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before you can withdraw winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. On 111k, wagering requirements vary by promotion — check the specific terms of each offer in the promotions section of your account.

Yes — all 111k bonuses and free spins carry an expiry date. If the wagering requirement is not met within the stated timeframe (typically seven to thirty days depending on the promotion), the bonus and any associated winnings are removed from your account automatically. Expiry dates and wagering deadlines are stated clearly in the terms of each individual promotion. You can view the status and expiry date of any active bonus in the "My Bonuses" section of your 111k account dashboard.

111k rewards regular players through an ongoing loyalty programme where points accumulate with every qualifying bet placed on cricket, slots, and live casino games. Points can be redeemed for bonus credits, free spins, or cashback rewards. Higher activity levels unlock elevated tiers with improved reload bonuses, faster withdrawal processing, and access to exclusive seasonal promotions — including special offers during BPL season, Eid, and the T20 World Cup. Full loyalty programme details are available in your 111k account dashboard.

Yes — 111k uses industry-standard 128-bit SSL encryption on all pages, ensuring that your login credentials, personal details, and payment information are transmitted securely. KYC documents submitted for verification are stored in an encrypted environment and accessed only by the compliance team. 111k does not share your personal data with third parties for marketing purposes without your consent. For full details on data handling practices, refer to the Privacy Policy available on the 111k website.

Self-exclusion on 111k can be requested instantly by emailing [email protected] with the subject line "Self-Exclusion Request". Your account will be suspended within one hour of receiving a verified request, at any time of day or night. Self-exclusion options range from six months to permanent closure. During self-exclusion, you cannot log in, deposit, or receive marketing communications. To reinstate an account after self-exclusion ends, a mandatory cooling-off review must be completed — you cannot bypass this process.

Yes — 111k allows every player to set daily, weekly, or monthly deposit limits directly from their account settings at no cost. Once active, the platform automatically blocks any deposit that would exceed the limit. Reducing a limit takes effect immediately, while increasing a limit is subject to a 24-hour cooling-off period to prevent impulsive decisions. Deposit limits are one of the most practical tools for maintaining control over your gambling budget on 111k.

111k support is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all Bangladesh public holidays. You can reach the team via live chat on the 111k platform (the fastest option, typically under two minutes for a response) or by emailing [email protected]. For responsible gaming enquiries, include "Responsible Gaming" in the email subject line to be routed directly to the specialist team. All communications are handled in English.